Front Desk Receptionist Dental Office

Job Overview We are seeking an energetic and detail-oriented Front Desk Receptionist to join our vibrant dental office team. In this pivotal role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while managing a variety of administrative tasks. Your enthusiasm and professionalism will help create a positive experience for every patient, supporting smooth clinic operations and fostering excellent patient service. The ideal candidate will possess strong organizational skills, proficiency with dental and medical software systems, and a passion for delivering outstanding customer care. Duties Greet patients and visitors warmly, providing exceptional customer service at all times Manage multi-line phone systems with professional phone etiquette, scheduling appointments and answering inquiries promptly Verify insurance coverage through insurance verification processes, including Medicare and other third-party payers Schedule patient appointments using dental practice management software such as Dentrix or Eaglesoft Collect and review patient information, ensuring accurate documentation in Electronic Health Record (EHR) systems like Epic, Meditech, or eClinicalWorks Maintain and organize medical records, ensuring compliance with HIPAA regulations and confidentiality standards Assist with medical billing processes, including coding using CPT, ICD-9, ICD-10 codes, and managing collections when necessary Support clinic administrative functions such as filing, data entry (including 10 key typing), and managing office supplies Collaborate with clinical staff to facilitate smooth patient intake and care plan coordination Handle billing inquiries related to medical and dental insurance claims efficiently Experience Prior experience working in a dental or medical office environment is highly preferred; this is not required and we are willing to train the right candidate. Demonstrated proficiency with EMR systems such as Dentrix Ascend is preferred, but not required. We are willing to train the right candidate. Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and documentation review processes Experience with health information management and medical billing practices Bilingual abilities are a plus to serve diverse patient populations effectively Excellent computer skills including Microsoft Office Suite (Word, Excel) and familiarity with office management software like eClinicalWorks or Dentrix Proven ability to provide exceptional patient service while maintaining professionalism in a fast-paced setting Strong clerical skills including data entry, and managing multi-line phone systems Knowledge of HIPAA compliance standards to ensure patient privacy and data security Join us in delivering top-tier dental care by providing outstanding administrative support that keeps our clinic running smoothly. We value energetic team players who are committed to excellence in patient service and office management! Pay: $21.00 - $25.00 per hour Expected hours: 36.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person