Dental Front Desk Patient Coordinator

Patient Relations Coordinator (Dental Front Desk) Location: Mill Plain Family Dental – Danbury, CT Pay: $20–$28/hour (based on experience) Job Type: Full-time or Part-time Schedule: Monday–Friday (half day Friday) No evenings No weekends Be the First Impression. Be the Calm. Be the Connector. Mill Plain Family Dental is looking for a Patient Relations Coordinator to serve as the welcoming, steady presence at the heart of our practice. This role is more than answering phones or scheduling appointments — it’s about building trust, guiding patients through their visit, and creating an experience that feels organized, respectful, and human from the moment they walk in. If you enjoy helping people, staying organized, and working in a team that truly values patient relationships, you’ll feel at home here. Who We Are Mill Plain Family Dental is a modern, patient-centered dental practice committed to long-term relationships, ethical care, and a calm, supportive environment for both patients and team members. We believe great dentistry starts with great communication — and our front desk team plays a vital role in that mission. What You’ll Do As our Patient Relations Coordinator, you will: Greet patients warmly and create a welcoming first impression Manage patient check-in, check-out, and appointment scheduling Answer phones and confidently communicate office policies and services Coordinate communication between patients, clinical team, and management Verify insurance benefits and assist with basic billing questions Maintain accurate patient records and HIPAA compliance Help resolve patient concerns with professionalism and empathy Keep the front office running smoothly, calmly, and efficiently Who We’re Looking For You’ll be a great fit if you have: Strong communication and people skills A calm, friendly, patient-focused demeanor Excellent organization and attention to detail Ability to multitask in a fast-paced environment Prior dental or medical front desk experience (preferred, not required) Willingness to learn — we train the right person Experience with dental software and insurance is a plus What We Offer Competitive hourly pay ($20–$28/hr) Supportive, team-oriented work environment Paid time off Dental benefits and employee discounts Retirement plan (Simple IRA with match) Continuing education opportunities Clear systems, training, and expectations Opportunity for growth within the practice Why This Role Matters Our front desk team sets the tone for everything we do. You are the bridge between clinical excellence and patient comfort. If you take pride in doing things the right way — not rushed, not chaotic — and want to be part of a practice that values trust, clarity, and teamwork, we’d love to meet you. Apply today — we look forward to welcoming you to Mill Plain Family Dental. Pay: $20.00 - $28.00 per hour Benefits Dental insurance Retirement plan Work Location: In person