Dental Receptionist / Treatment Coordinator

The practice seeks a Dental Front Desk / Treatment Coordinator for a high-volume, multi-specialty office that offers general, pediatric, periodontal, orthodontic, and implant dentistry. The role is patient-facing and administrative, responsible for managing the front desk, scheduling, patient check-in/check-out, answering calls, maintaining the reception area, verifying and updating patient demographics and insurance, collecting payments, and confirming appointments and follow-ups. The position includes treatment coordination and case acceptance duties such as presenting treatment plans, explaining insurance benefits and out-of-pocket estimates, discussing payment arrangements and third-party financing (CareCredit and Cherry), coordinating with clinicians, tracking treatment opportunities, and following up on unscheduled or incomplete care. It also covers dental billing and insurance tasks: verifying eligibility and benefits, preparing and submitting claims with proper documentation, posting payments and adjustments, monitoring outstanding claims and aging, following up on delayed/denied/rejected claims, submitting appeals, and maintaining insurance and financial information in CareStack. Candidates must have three to five years of dental administrative experience in a large, high-volume office and at least three years of direct dental billing and insurance claims experience, with strong knowledge of dental terminology, procedures, CDT codes, and insurance.