Dental Front Desk Lead

The Front Desk Lead manages administrative functions of a dental office, greeting and checking in patients, scheduling and confirming appointments, answering phones, verifying insurance, processing claims, and collecting payments while maintaining accurate billing and patient records. This role coordinates patient flow with dental assistants and hygienists, handles cancellations, rescheduling and emergency appointments, keeps the front desk organized, and oversees other front desk staff. The position works in a professional, well-equipped, fast-paced patient-facing office and is typically full-time with possible evening hours. The office uses Denticon; required qualifications include a high school diploma or college degree, previous dental or medical office experience (often preferred), familiarity with dental terminology and software, knowledge of insurance and billing processes, and strong communication, organizational, and multitasking skills. Certification in dental administration and bilingual skills are listed as optional.