Dental Front Desk Coordinator (FT)

The Front Desk Coordinator will oversee and front desk activities and assist other areas when directed, managing patient interactions and supporting efficient workflow. Responsibilities include greeting patients and visitors, scheduling and confirming appointments, answering phones, verifying patient and insurance information, maintaining and updating patient records, processing payments, and participating in collections of aged receivables. The role also involves coordinating with dental assistants, hygienists, and other staff, ensuring re-care is booked, following up on unscheduled treatment plans, and addressing patient concerns related to appointments, billing, or service. The practice’s current schedule is Monday 8:00 AM–5:00 PM, Tuesday 8:00 AM–4:00 PM, Wednesday 8:00 AM–5:00 PM, Thursday 8:00 AM–4:00 PM, and Friday 8:00 AM–12:00 PM. The schedule will change to Monday 8:30 AM–5:30 PM, Tuesday 9:00 AM–6:00 PM, Wednesday 8:00 AM–5:00 PM, Thursday 7:00 AM–3:00 PM, and Friday 8:00 AM–12:00 PM. The team includes two full-time dentists, one full-time front desk coordinator, two full-time registered dental hygienists, and one full-time dental assistant. Qualifications listed include proven front desk or administrative experience (preferably in a dental office), organizational and multitasking abilities, strong communication and interpersonal skills, knowledge of dental terminology, procedures, and insurance processes, and proficiency in using dental [software].